At Mitra Fresh Botanicals, we are committed to your satisfaction. We understand that plans and preferences can change, which is why we offer an exchange option for our customers.

Exchange Eligibility: Exchanges are only available for products that are unopened, unused, and with the original packaging intact. The request for an exchange must be made within 30 days of the original purchase date.

Process for Exchange: To initiate an exchange, please contact our customer service department with your order number and reason for exchange. We will provide you with the necessary instructions and the return shipping address.

Shipping Costs: Customers are responsible for return shipping costs on exchanges unless the exchange is due to an error on our part.

Product Availability: Exchanges are subject to inventory availability. If the desired product is out of stock, you will be given the option to choose an alternative or wait for the restock if possible.

Return Policy

We take pride in the quality of our products; however, if you are not satisfied with your purchase, we offer a returns option under the following conditions:

Return Eligibility: You may return unopened, unused products within 30 days of delivery for a full refund, except in cases where the product was on sale or discounted.

Process for Return: Contact our customer service team to start the return process. Provide your order number and explain the reason for the return. If the return is approved, we will provide instructions and a return shipping address.

Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs: The customer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.

Non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

Final Sale Items: Please note that final sale items are not eligible for a return or exchange unless they are defective or damaged.

Legal Restrictions: We abide by all local and international laws regarding the sale and distribution of our products. If an order is seized or destroyed by local customs or law enforcement due to regulatory restrictions, we are not able to offer a refund.

Please keep in mind that we reserve the right to refuse or limit returns and exchanges for any reason, including if we suspect abuse of our policies, such as excessive returns, fraud, or criminal activity.

Thank you for respecting these guidelines. Our ultimate goal is to ensure that you feel confident in your purchase and satisfied with your experience at Mitra Fresh Botanicals.